Shipping policy
Reset Meals delivers fresh, chef-prepared meals across the Greater Toronto Area.
Delivery area
We currently serve Toronto and surrounding GTA regions. Enter your postal code at the delivery check tab to confirm we deliver to you or you will be notified at checkout.
Delivery days
We deliver on Sundays and Wednesdays between 12pm to 8pm & an order tracking link will be provided. Please note: the drivers would not call upon arrival.
Delivery times are estimated within these windows and may vary depending on route volume, traffic conditions, and weather.
Order cutoffs
Order by Wednesday 11:59 PM for Sunday delivery.
Order by Saturday 11:59 PM for Wednesday delivery.
Delivery fees
Flat $9.99 for orders over $75. Free on orders over $150.
Receiving your order
Meals arrive chilled and are never frozen. Refrigerate on arrival and consume within 4 days or freeze immediately upon receiving to increase shelf life.
At RESET Meals, we want your meals to arrive fresh, safely, and without any hassle. To help us provide a smooth delivery experience, please review the following guidelines before placing your order.
Delivery Information & Instructions
To ensure your order reaches you successfully, please provide complete and accurate delivery information at checkout, including:
Full delivery address and unit number (if applicable)
Contact phone number and email address
Buzzer or building access code (if applicable)
Any specific delivery instructions
If you have special instructions, please include them in the notes section when placing your order.
We kindly ask that you double-check all information before confirming your purchase. RESET Meals cannot be held responsible for failed or delayed deliveries resulting from incorrect or incomplete delivery details provided at checkout. Orders affected by these errors are not eligible for refunds or replacements.
Condominium & Apartment Deliveries
If you live in a condominium or apartment building and will not be home during delivery, please ensure your building's concierge or reception is authorized to accept your package on your behalf.
Some buildings have strict policies regarding food deliveries and may not allow packages to be left outside individual units.
If our delivery partner is unable to access your building or leave the package in a permitted location, your order may need to be returned.
In these situations, a redelivery attempt may be arranged for the same evening or the following day, subject to availability, and an additional delivery fee will apply.
House Deliveries
If you live in a house and are unavailable when your order arrives, your package may be left at your doorstep.
If you have concerns about theft, weather exposure, or leaving your meals unattended, we recommend arranging for someone to receive your order or contacting us in advance to discuss delivery instructions.
Once a package has been successfully delivered to the address provided, responsibility for its safekeeping transfers to the customer.
Delivery Notifications
Our delivery partners may provide email or SMS notifications to keep you informed about your order's delivery status.
Please ensure your email address and phone number are correct so you can receive any available delivery updates.
Because our meals are freshly prepared and perishable, we strongly recommend collecting and refrigerating your order as soon as it arrives.
Unattended & Unsuccessful Deliveries
By placing an order with RESET Meals, you acknowledge that your package may be left at your doorstep or with your building's concierge, where permitted.
Please be aware that:
RESET Meals is not responsible for packages that are lost, stolen, or damaged after being successfully delivered to the correct address or approved drop-off location.
Refunds or replacements will not be provided for orders left unattended after successful delivery.
If delivery cannot be completed because of missing access instructions, incorrect address details, or building restrictions, additional charges may apply for redelivery.
As our products are perishable, customers are responsible for promptly collecting and properly storing their meals after delivery.
Missing or Incorrect Meals
We take great care in preparing and packing every RESET order. However, if you notice that an item is missing or you have received an incorrect meal, we're here to help.
Please contact us on the day of delivery at support@resetmeals.ca, including:
Your order number
A brief description of the issue
Photos of the delivered meals and packaging, where applicable
Our team will review your concern and respond within 1–3 business days with an appropriate resolution.
To help us investigate and resolve the issue, please do not consume or discard any incorrect meals before contacting us. Once an incorrect meal has been consumed, we may be unable to verify the issue or arrange a correction.
Need Help With Your Delivery?
We understand that every delivery situation is different, and we're always happy to help wherever possible.
If you have questions, special delivery requirements, or concerns about receiving your order, please reach out to support@resetmeals.ca before your scheduled delivery.
Our goal is simple: to make eating well easier, starting with a seamless delivery experience.